Shipping policy

At ALZAS, we aim to deliver your orders quickly and safely. Please read our shipping policy below for complete information.

Order Processing

  • All orders are processed within 1–2 business days

  • Orders are not shipped or delivered on Sundays or public holidays

  • Once your order is processed, you will receive a confirmation message/email with tracking details

Shipping Timeline

Estimated delivery time:

  • 3–7 business days after dispatch
    (Delivery timelines may vary depending on your location and courier partner)

Please note that delivery delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or high-demand periods.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment

  • Any additional charges such as COD fees will be clearly mentioned during checkout

Cash on Delivery (COD)

  • COD is available for eligible locations

  • Customers must ensure availability to receive the order at the delivery address

  • Repeated refusal of COD orders may result in restriction of COD availability for future purchases

Order Tracking

Once your order is shipped, tracking details will be shared so you can monitor your shipment status.

Incorrect Address / Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.

ALZAS is not responsible for:

  • Delays caused due to incorrect or incomplete addresses

  • Failed delivery attempts due to customer unavailability

Damaged or Missing Packages

If you receive a damaged package or believe your order is missing:

  • Contact us within 48 hours of delivery

  • Share your order number and relevant details

We will assist you with the next steps.